The Westin St. Francis San Francisco on Union Square

Fantastic location. Great beds. Very clean and very quiet.

Location was great near Union Square, shopping, theatres, Modern Art gallery, lots of restaurants etc. The staff were very helpful, particularly the valet parking, luggage and concierge. Nostalgic and a fabulous view from our room plus super elevator ride in the new tower.

We come here every year to spend time around Union Square before Christmas. We can walk to all the attractions (ice skating rink, dinner, shopping, China Town). Very comfy beds and nice views from the Tower rooms.

Liked the room we were on the 19th floor in the tower, the concierges were exceptionally helpful and went out of their way to help and provide and help. Gym is great. Used the bike ride and uber vouchers plus had breakfast and evening meal one day.

The hotel was wonderful and the staff was friendly. However, I was charged twice so I had to deal with that one morning when you don't really want to handle that on a vacation. The first lady I spoke to said I wasn't charged twice but when I showed her my credit card statement she got her manager and then something was actually done about it. Added some stress to my stay.